導入事例・制作実績

We implemented a web system for a construction consulting company that enables the entire business process to be completed digitally. By unifying everything—from customer order intake to post-order management, report creation, and submission—on the cloud, we achieved a true one-stop service.

Background

Before the system was introduced, the following issues were present:
・All customer orders were received via email, which led to complicated order handling, delays in processing, and difficulties in centralized management of order information.

・Submission of reports relied on postal mail or email, and since operations were handled manually, it was difficult to provide prompt service, leading to challenges in customer satisfaction.

・Past order data was not centrally managed, resulting in delays in responding to inquiries and insufficient accuracy in sales management, which had become management issues.

Solution

With the implementation of the web system, customers can now complete orders online, and the company can monitor order statuses in real-time. All business data is automatically stored in the system, and necessary documents can be instantly generated with a single click.

Results

The system implementation led to the following results:

・The speed and accuracy of service delivery improved dramatically, resulting in increased customer satisfaction and stronger customer retention.

・Centralized management of order information facilitated the review of business processes, enabling real-time tracking of sales and progress, which accelerated management decision-making.

・By introducing a web-based system—still rare within the industry—the company successfully differentiated itself from competitors.